Job Description

Position Summary

Under the direct supervision of the Operations Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.


Key Accountabilities 

  • Answers guest services switchboard; informs or re-directs calls accordingly
  • Greets guests in person; offers information on the facility, events and promotions
  • Providing information on the facility, bag and coat check, special events and promotions
  • Ability to make clear concise announcements on drawings, events and special promotions over a PA system
  • Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
  • Mai...

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