Partner Experience Manager

Overview

About the job Partner Experience Manager Transform workflows, lead teams, and elevate client partnerships—that's what you'll do here. Were Smartsourcing, and we're on the hunt for a full-time, onsite, PX Maestro to orchestrate client success. From onboarding and training to KPIs and process improvements, youll make sure everything runs like clockwork—and have fun doing it. Location: JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

As a Partner Experience Manager (PX Maestro), you'll be the driving force behind ensuring our clients extension office in Cebu runs like a well-oiled machine. You'll oversee project plans, client-specific training, and process documentation, ensuring all KPIs and SLAs are met. Think of yourself as the conductor of the customer experience orchestra—except cooler, because youll have access to cutting-edge tools and a team that's as passionate as you are.

Key Responsibilities ...