Partner Management Executive (Shift)

We are looking for a Junior Partner Management Executive to support our partner ecosystem by delivering a smooth, responsive, and high-quality partner experience. This role focuses on daily partner support, onboarding assistance, issue tracking, and coordination with internal teams to ensure partners receive timely and accurate service.

This is a hands-on role suited for someone who is organized, customer-focused, and eager to learn partner operations in a fast-paced environment.

Key Responsibilities

Partner Support & Client Experience

Act as a first point of contact for partner-related enquiries via email, ticketing system, or internal portals.

Provide timely first responses and maintain clear, professional, and empathetic communication.

Ensure partners are kept informed on progress and resolution timelines.

Ticketing System & SLA Management

Handle partner enquiries and requests through the assigned ticketing ...