Partner - Special Accounts Administration

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Delivers an exceptional customer experience for a defined portfolio of high risk borrowing accounts by supporting the management and administration of the accounts. Ensures all reports, entries, monitoring systems and other requirements are executed and maintained timely and accurately. Ensures compliance with all Bank Policy & Procedures and standards. Advises stakeholders of risk related issues and escalates as required.

• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

• Coordinates and schedules work, forecasts resource requirements, monitors work quality, trains staff, researches and resolves problems.

• Prepares and executes service requests, transactions, queries, etc. within relevant service level agreements; ensures information system...