Partner Success Manager

Overview

About The Role The Partner Success Manager Incubator role is a strong opportunity to lead, develop, and scale post-sales success across a high-potential SMB restaurant portfolio. This role combines people leadership with commercial ownership, focusing on retention, growth, and long-term partner value.

Responsibilities

• Lead and develop a team responsible for post-sales partner management for a high-value, high-potential SMB restaurant portfolio
• Own team performance, ensuring strong partner relationships that translate into measurable outcomes such as retention, revenue growth, and product adoption
• Drive revenue and retention targets through upselling new product features and creating mutually beneficial growth strategies
• Act as the voice of the customer internally, translating partner needs and feedback into actionable insights
• Build a strong understanding of the restaurant industry and foster posit...