Parts Representative

The Opportunity

As a key member of the Wajax team the Parts Representative is responsible for providing an elevated level of customer service in support of the business of service and parts sales to the market, ensuring efforts are made to support repeat business by supporting front counter/order desk, warehouse and front counter and support the Service Department with administration duties.

The Role

• Builds and maintains strong customer relations including greeting customers, handling inquiries, providing price quotes, and selling parts.
• Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
• Responds to customers in person, via telephone, or electronically in a timely and courteous manner; delivers strong service and salesmanship on the phone order desk and front counter parts sales.
• Assists warehouse person in shipping product to both local and out-of-town customers utilizing app...