Parts & Service Area Manager

The Parts & Service Area Manager, reporting to the Western Business Center Service Manager, is a dealer consultant helping with dealer processes in customer experience, warranty and revenue generation. The position involves responsibility for a district of Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo Dealerships for the Parts and Service Business.

Responsibilities

• Maximizing district service and parts sales, revenue, customer service, and the development of strategies supporting established targets established in his/her area of responsibility;
• Acting as the liaison between the manufacturer and retailer;
• Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructively identifying areas for improvement;
• Supporting dealers with special promotions, warranty claims assistance, and service contract penetration;
• Motivating and leading independent entrepreneurs to higher levels of performa...