Job Description

Job Description


The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIA's Customer Services & Operations Division. The successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments, and have a keen service-oriented attitude to ensure that all passengers’ needs are met and even exceeded.

Key Responsibilities

  • Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)

  • Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport

  • Handle and resolve escalated passenger complaints

  • Perform backroom duties such as monitoring flights and liaising with traffic staff

  • Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team

  • Liaise with SIN Hub on flight delays and special handling

  • Meet and assist VIPs to and from SKL

  • Ensure good housekeeping of the Lounges

  • Provide efficient administrative support

  • Required to work shift hours, including overnight shifts, weekends, public holidays; and

  • Perform any other duties as assigned

    • Requirements

  • Possess a NITEC/Higher NITEC/Diploma in any discipline

  • Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers

  • IT Proficiency e.g. MS Office

  • Experience in front-line customer service is preferred

  • Ability to perform shift duties and demonstrate initiative

  • Adept in teamwork, communication and customer-oriented

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