Job Description
As a Patient Access Assistant Lead you will play a pivotal role in ensuring a smooth and positive experience for our patients when registering for care! This role performs complex registration duties that require independent analysis, sound judgment, and in-depth knowledge of hospital procedures. In this role, you will actively support the growth of the team by assisting with training, coaching, and ongoing education for staff, helping maintain high standards of accuracy, efficiency, and service, while also promoting patient safety and family-centered care. Serving as a trusted resource, the Patient Access Assistant Lead also helps ensure continuity of operations by covering open shifts, stepping in for the Supervisor when needed, and participating in on-call rotation to support the department’s needs.
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