Patient Account Representative

Description

The Patient Account Representative for OrthoMed Anesthesia is responsible for delivering exceptional service to patients with inquiries related to anesthesia billing. This role plays a critical part in the revenue cycle by assisting patients with questions about charges, payment plans, insurance coverage, and account balances, while ensuring accurate, timely, and professional communication. This is a full-time position based at our corporate office in Addison, TX, reporting to the VP of Revenue. The role requires on-site presence during regular business hours.

Skills

Customer service, medical

Additional Skills & Qualifications

High school diploma or equivalent required

1–3 years of experience in medical billing or patient customer service; anesthesia or surgical billing experience preferred

Working knowledge of insurance plans, CPT/HCPCS codes, medical terminology, and EOBs

Strong communication, interpe...