Patient Care Representative

Job description:

The Patient Care Representative will provide assistance with scheduling, follow ups, patient inquiries; handling inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, attorneys or law firms in the US.

Responsibilities:

• Handling all inbound calls from patients, providers, and other healthcare professionals in a courteous and efficient manner.
• Scheduling and coordinating patient appointments with in-house providers and external specialists, ensuring timely follow-ups and procedures.
• Accurate tracking, updating, and maintaining patient medical records while ensuring compliance with confidentiality regulations.
• Proactively following up with patients to schedule necessary appointments and ensure continuity of care.
• Entering and updating patient information, medical history, and treatment details in electronic health records and patient portals with precision.
• Facilit...