Patient Concerns Consultant

Your Opportunity:

As a Patient Concerns Consultant (PCC) with Alberta Health Services (AHS), you play a key role in helping patients, families, staff, leaders, and practitioners resolve concerns about care and services. Guided by the Patient Concerns Resolution Process (PCRP) under Alberta’s Patient Concerns Resolution Process Regulation (28/2016), you ensure concerns are addressed fairly, respectfully, and promptly. Referrals may come from patients, families, contracted providers, professional Colleges, the Alberta Ombudsman, Health Advocates, Protection for Persons in Care, the Minister of Health, or senior AHS leadership. Many cases are complex, trauma-related, and sensitive, requiring careful coordination and compassion. Working collaboratively with operational, medical, and senior leaders, you listen and respond to feedback, initiate timely and consistent reviews, and support resolution in accordance with legislation. You foster strong relationships, promote...