Job Description
**Summary**:
The Patient Coordinator 2 (PC2) is responsible for providing support and resolution for customer re-quests. They accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The PC2 educates and addresses questions regarding the brand, enrollments, and basic case status updates as appropriate.
The PC2 role supports programs associated with specialty pharmacy or radio ligand therapeutic products for highly complex, rare or orphan diseases.
The PC2 may share appropriate information with patients/caregivers around other resources and ser-vices that the PSC may be able to offer, or transfer them to the appropriate PSC partner, including their designated Patient Navigator.
The PC2 must have strong communication skills to converse with customers about their treatment jour-ney and offer solutions in accordance with approved procedures.
A PC2 will possess a learning mindset, the ability to accept and imple...
The Patient Coordinator 2 (PC2) is responsible for providing support and resolution for customer re-quests. They accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners. The PC2 educates and addresses questions regarding the brand, enrollments, and basic case status updates as appropriate.
The PC2 role supports programs associated with specialty pharmacy or radio ligand therapeutic products for highly complex, rare or orphan diseases.
The PC2 may share appropriate information with patients/caregivers around other resources and ser-vices that the PSC may be able to offer, or transfer them to the appropriate PSC partner, including their designated Patient Navigator.
The PC2 must have strong communication skills to converse with customers about their treatment jour-ney and offer solutions in accordance with approved procedures.
A PC2 will possess a learning mindset, the ability to accept and imple...
Apply for this Position
Ready to join Novartis? Click the button below to submit your application.
Submit Application