Job Description

Objective:

This position is responsible for acting as the central liaison for patients, ensuring a seamless experience from consultation through to follow-up, while coordinating across departments to deliver exceptional service and operational efficiency.


Key Responsibility:

  • Schedule patient consultations, procedures, and follow-up appointments.
  • Educate patients about treatment options, procedures, pricing, and packages.
  • Coordinate effectively with medical, clinical, and administrative teams to ensure service continuity.
  • Address and resolve patient queries, concerns, and feedback to enhance satisfaction.
  • Manage patient documentation, including intake forms, treatment records, and follow-up notes.
  • Support service awareness and cross-selling of suitable treatments or packages.
  • Assist in training staff on patient interaction, service etiquette, and professional conduct.
  • Desired Experi...

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