Patient Experience Advisor

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Job Summary
This Patient Experience Advisor is responsible for strengthening our culture of service, specifically by assisting the Patient Experience Manager and Chief Experience Officer with developing strategies and education to all levels of the organization. This position serves as an advocate for patients and their families to facilitate improved communication efficiency and customer satisfaction.

Reports to: Manager: Assigned department manager(s)

Job Specific Responsibilities
Daily assignments may include but are not limited to:

•Respond to questions regarding patient care policies and treatment, and will assist UMC/UMCP in achieving a satisfactory outcome to report to hospital/clinic departments involved. All other related assigned duties
• Serves as an advocate for patients and their fa...