Job Description

Location: Murrieta, California (or) Wildomar, California
Scope: Full-time
Language: English


Role Overview

We are hiring an experienced Patient Experience Manager (RN) for one of our clients in the healthcare sector. This role focuses on fostering a culture of patient-centered care and enhancing the overall patient and family experience within a licensed 122-bed hospital accredited by the Joint Commission. The hospital is the region’s only designated Trauma Center and county-recognized Paramedic Base Station. As the Performance Improvement / Patient Experience RN Manager, you will translate insights from patient feedback into measurable actions and behavioral improvements. You will work cross-functionally to drive continuous improvement in quality, safety, and satisfaction.

What You Will Do


  • Lead initiatives to improve patient and family experiences

  • Analyze data and feedback to identify areas for improvement

  • Collaborate with leadership and clinical teams to develop action plans

  • Manage and resolve patient advocacy issues, complaints, and grievances

  • Drive performance improvement and quality management processes

  • Ensure compliance with hospital standards and regulatory requirements

Must have


  • Registered Nurse with a valid California RN License

  • Bachelor’s degree in a related field

  • Minimum 3 years of clinical experience in an acute care setting

  • Minimum 1 year of experience in quality or performance improvement, including data analysis and management

Good to have


  • Experience in patient advocacy or complaint/grievance management 

  • Master’s degree in a related field 

  • CPXP (Certified Patient Experience Professional) 

  • CPHQ (Certified Professional in Healthcare Quality) 

About Sperton

This Position is sponsored by Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

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