Patient Experience Specialist

• Schedule - Shift - Hours Full Time - Days

Answer incoming calls from patients while delivering outstanding customer service with a strong focus on patient experience for medical appointments. Ensure service quality aligns with organizational mission, goals, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.

• Answer incoming calls with a professional, friendly, and patient-centered attitude.
• Follow prepared scripts based on call type to ensure consistent service quality.
• Register new patients by gathering pertinent information and entering it accurately into the system.
• Verify insurance coverage and information with a focus on accuracy and clarity.
• Set and manage patient appointments while ensuring optimal patient experience.
• Document accurately and efficiently within all systems.
• Document patient questions ...