Job Description

Company description:

The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions.

The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training on all aspects of skin disease.

Job description:

Contract Type: 1-year contract

Roles & Responsibilities:

  • Oversees the smooth and efficient running of the counter services
  • Attends to patients' enquiries, provide directions and assists with clarifications.
  • Assists in checking in and billing of patients accurately
  • Assists with doctors' requests relating to patients' management
  • Ensures that all patients' documents are scanned in and filed away securely
  • Provides financial counselling to selected patients
  • Ensure stocks at cashier counter and stationeries are well stocked
  • Monitor clinic queue, consultation waiting time and intervene with service recovery
  • Assists in clinic surveys with PR department

Requirements:

  • Minimum qualification of GCE O'level
  • 1 year of frontline customers' service experience
  • Advantage to have cashiering experience

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