Job Description
About The Role
Registration
- Perform patient registration and provide prompt, efficient front-line service.
- Conduct financial counselling, including explanation of charges, billing options, deposits, and changes in level of care or accommodation.
- Coordinate operational workflows such as ward class selection, day surgery vs admission conversions, cancelled cases, and patient wait-time communication.
Room Assistant
- Serve as the front-line counter receptionist, managing visitor reception, inquiries, and coordination with clinics, wards, and operating theatres.
- Coordinate patient flow and movements, including admissions, transfers, discharges, surgery list updates, and day surgery to ward conversions.
- Handle operational logistics and reporting, including porter bookings, patient refreshments, ward statistics, and verification of accommodation codes.
Other Duties and Responsibilities
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