Job Description
Description
Position Summary:
The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Essential Functions:
Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Communicates proactively with co-workers, physicians and patients regarding registration related information.
Informs patients of delay in physician schedules
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