Job Description

Description
Patient Services Representative / Front Desk Administrator (Non-Clinical)

Position Overview

We are seeking a highly organized, friendly, and professional Patient Services Representative to support a fast-paced, high-volume healthcare setting. This role is non-clinical and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.

Key Responsibilities

+ Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy

+ Manage patient check-in and check-out processes using Epic

+ Verify patient demographics, insurance information, and appointment details

+ Answer and route incoming phone calls; respond to patient inquiries promptly and courteously

+ Schedule, confirm, and update appointments as needed

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