Patient Services Representative

JOB SUMMARY Customer Service Representative ensures program quality and compliance. CSR will focus on greeting patients, answering phone calls, scheduling appointments, managing patient records, verifying insurance information, checking patients in and out, collecting co-pays, and maintaining the cleanliness and organization of the reception area. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Answers and appropriately screens and routes telephone calls. Greets clients and informs clinician of client's arrival. Manage and process incoming client referrals for integrated division (CCBHC, HPC, CFTSS, HRC/SUD). Verify insurance information and assist with p...