Job Description

Overview

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POSITION SUMMARY:

The Patient Support Representative supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions.

Responsibilities

RESPONSIBILITIES:

  • Support inbound and outbound phone lines for the pharmacy
  • Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals
  • Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
  • Accurately and completely capture information and update systems appropriately
  • Be flexible, organized and able to comply with constantly changing program busines...

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