Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details:

Minimum Qualifications:

Education: High school diploma or equivalent.

Experience: One year of applicable medical office experience.

Skills, Knowledge and Abilities:


  • Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.

  • Proficiency in basic computer skills, including data entry and word processing.

  • Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to hand...

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