Payment Dispute Resolution Analyst

Hiring for Banking Operation Role

📍 Location :- Malad West, Mumbai (WFO)

🕒 Shift 24 *7 Rotation

💰 Salary :- 5:5 Lpa

Immediate joiners Preferred

#Cards & #Dispute

Life Cycle Complaints – Cards & Disputes

Role Overview: The associate will be responsible for handling end-to-end customer complaints related to cards, disputes, and life-cycle complaint management. The role requires strong analytical skills, accuracy, and adherence to regulatory and compliance guidelines.

Key Responsibilities:

Manage and resolve card-related disputes, chargebacks, and complaints. Investigate customer issues using internal systems and documentation.

Follow card dispute life-cycle processes and ensure timely resolution.

Maintain compliance with internal policies, regulatory standards, and quality guidelines.

Provide clear communication to customers and stakeholders regarding dispute status.