Payment Gateway

Job Overview:

We are hiring Customer Support Executives for a Voice Process role supporting leading payment gateways. The role involves handling customer calls, resolving payment-related queries, and ensuring a smooth customer experience.

Key Responsibilities:

1. Handle inbound and outbound customer calls related to payment gateway services.
2. Assist customers with issues such as failed transactions, refunds, UPI problems, wallet issues, and account queries.
3. Provide clear and accurate information about services, features, and usage.
4. Resolve complaints politely and efficiently within defined timelines.
5. Escalate complex issues to the concerned team when required.
6. Maintain proper call logs and customer records.
7. Follow company policies, quality standards, and call handling guidelines.
8. Ensure high customer satisfaction through professional communication.

Shift ...