Payment Investigation Processor

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Large Corp | SME | Digital Banking | GTB | Operations & Technology | Audit

Key Responsibilities

Stakeholder Management & Collaboration

• Serve as a key liaison between internal departments and external clients for complex queries.
• Coordinate and collaborate with multiple stakeholders to ensure smooth investigation progress.
• Provide regular updates and manage expectations.

Investigation & Issue Resolution

• Lead thorough investigations on complex payment issues including OFAC-related scenarios.
• Monitor and ensure all cases are resolved efficiently and within timelines.
• Identify root causes and recommend corrective actions.
• Review and verify investigation outcomes to ensure accuracy and compliance.
• Supervise junior staff to maintain data integrity and documentation standar...