Job Description
DESCRIPTION
Key Responsibilities:
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience strategy across all payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Develop and execute strategies to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Manage relationships with internal stakeholders across Retail and Digital...
Key Responsibilities:
Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience strategy across all payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.
2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Develop and execute strategies to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods
3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Manage relationships with internal stakeholders across Retail and Digital...
Apply for this Position
Ready to join Amazon? Click the button below to submit your application.
Submit Application