Job Description

  • This is a hybrid role, requiring the successful candidate to attend our Tralee office.

    • Role Description


    SMBC is seeking a Payments Application Support Engineer who has a strong passion for Production Support and is interested in building a career at a fast growing and reputable Bank. The successful candidate will be joining a global team that supports the bank’s critical applications running on Linux, UNIX, and Windows operating systems, with an increasing focus on cloud-native platforms and API-driven architectures. They will be given opportunities to participate in provide support for a wide variety of FinTech applications and technologies, primarily in release and production environments. 

    This role will report to the Director of Production Support.

    Role Objectives: Delivery

  • Provide support for a wide variety of FinTech applications and technologies, primarily in release and production environments.

  • Implement automation solutions, cloud-based monitoring, and preventative measures for repetitive tasks and issues. 

  • Responsible for application configuration & deployment, issue resolution, and business user requests.

  • Excellent communication and organizational skills are expected.

  • Occasional weekend and on-call support will be required on a rotational basis. 

    • Qualifications and Skills

  • Experience in a similar position OR recent graduate with a degree in Computer Science or related discipline.

  • Understanding of Linux operating systems and cloud environments (AWS, Azure, GCP).

  • Strong understanding of API technologies, including RESTful and GraphQL APIs.

  • Familiarity with Shared Services technologies and API gateways (e.g., Google Apigee). 

  • Have strong verbal and written communication skills.

  • Ability to demonstrate a self-motivated and disciplined approach to learning and working.

  • Ability to work in a team environment and demonstrate leadership skills when needed.

  • Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.

  • 3-5 years of experience highly desired.

    • Experience working with Google Apigee suite:

  • Drupal.

  • Nginx.

  • Apache Qpid, ZooKeeper, Cassandra.

  • PostgreSQL.

  • Experience with scripting languages such as Shell, Python, Perl, JavaScript, PowerShell. 

  • Experience using automation tools or writing automation scripts.

  • Knowledge of containerization (Docker, Kubernetes) and CI/CD pipelines is a plus. 

    • Some Tools/Technologies You Will Get to Work With:

  • Google Apigee Suite.

  • OneSpan RA/OAS.

  • Splunk.

  • EG.

  • IR360.

  • IBM RFT / Microsoft Playwright.

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