Job Description
**Responsibilities**:
Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
Attend and lead client engagement including recurring project status meetings
Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline
Use tracking tools and systems to document current status, issues, and risks for all active projects
Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution
When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios
Serve as an effective point of escalation on behalf of client
Attend meetings and training as required to continue development and product knowledge
Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
Adhere to all JPMorgan Chase department policy and procedures
**Qualifications**:
Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.
Seasoned project management and problem-solving skills required.
Client-facing experience preferred.
Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.
Excellent analytical skills and attention to detail required
Effective issue resolution and escalation skills
Able to work in a collaborative team environment and partner with colleagues
Willingness to learn and adaptable to change
Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint
Conduct scoping meeting(s) with client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
Attend and lead client engagement including recurring project status meetings
Prepare Project Charter and/or Statement of Work outlining product implementation options and timeline
Use tracking tools and systems to document current status, issues, and risks for all active projects
Establish test environments, validate file formats, execute testing, coordinate back office testing, track test results, and assist client with issue resolution
When necessary, perform impromptu troubleshooting sessions with clients regarding failed testing scenarios
Serve as an effective point of escalation on behalf of client
Attend meetings and training as required to continue development and product knowledge
Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
Adhere to all JPMorgan Chase department policy and procedures
**Qualifications**:
Cash management and treasury services experience / experience with technical payment solutions such as APIs and e-wallets and knowledge of payment connectivity / file formats preferred.
Seasoned project management and problem-solving skills required.
Client-facing experience preferred.
Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.
Excellent analytical skills and attention to detail required
Effective issue resolution and escalation skills
Able to work in a collaborative team environment and partner with colleagues
Willingness to learn and adaptable to change
Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint
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