Payroll Specialist

Responsibilities:

• Serve as the first point of contact for all client queries related to EPF and NPS processes, rules, and regulations.
• Provide accurate, timely, and compliant responses to client inquiries.
• Clarify procedures for registrations, transfers, withdrawals, claims, and grievances.
• Guide clients on EPF and NPS statutory requirements and best practices.
• Assist in explaining relevant government notifications, amendments, and policy changes.
• Advise on timely filings and ensure clients are aware of regulatory deadlines.
• Liaise with EPFO, CRA, and NSDL/Protean on behalf of clients to resolve escalated issues.
• Facilitate client access to EPFO and NPS portals for account management and updates.
• Build and maintain strong professional relationships with client HR and payroll teams.
• Conduct knowledge-sharing sessions to address recurring issues and enhance client understanding. ...