PBTB | Head of Claims

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The HOD has the key responsibility in providing leadership to end-to-end claims process for both individual policies and employee group benefit claims, including pay and file, cashless guarantee letter admissions, team production and claims investigations, projects and streamlining/automation of processes. This role requires a strategic leader with a deep understanding of insurance claims management, exceptional operational skills, and the ability to drive efficiency and customer satisfaction in claims processing.

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