Job Description

City, State:

New York, New York$27.46 - $29.46 per hour

Title:PBX Operator

Location: New York, NY

FLSA:

Status:

Reports to:Front Office Manager 

Pay Range:

Job Summary: The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel’s standard operating procedures. This role ensures that calls are directed appropriately and provides exceptional service to guests and associates.

Essential Functions and Duties:

  • Greet guests and associates with a friendly, service-oriented approach.

  • Answer all calls promptly and courteously, ensuring efficient service.

  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.

  • Respond to guest inquiries regarding hotel services, facilities, and hours of o...

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