Job Description


Help Desk Technician


Domain Knowledge:

Operating Systems/Platforms:
  • Able to install OS onto computers and servers

  • Able to add/remove users

  • CompTIA type skillsets

  • Able to install software using package manager of choice
    • Computer Architecture:

    Understanding of how computer peripherals connect to the computer

    Able to connect monitor, keyboard and printer to the computer

    Basic understanding of different system components like CPU, memory, HDD and these components inter-operate.



    File Systems:
  • Basic File Systems understanding

  • Format a USB-Dongle and transfer >GB files using USB-Dongle
    • Storage:
  • Basic storage systems understanding

  • Able to restore off of remote networks
    • Networking:
  • Basic networking understanding

  • Understands IP Addressing

  • Understands MAC address, subnet, D...

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