PC Support Intern

*PROGRAM OVERVIEW* The Massachusetts State Lottery Commission (“MSLC”) Summer Internship Program provides emerging leaders with the opportunity to build a foundational understanding of career pathways in public service through experiential learning opportunities. Interns will participate in weekly professional development workshops, mentoring opportunities, and conclude the program with a final presentation to showcase the insights they’ve developed over the summer. *JOB SUMMARY* The PC Support Intern will assist the Lottery’s IT Support/PC Software Specialist team in providing day-to-day technical support for Massachusetts State Lottery staff across multiple office locations. This role offers hands-on experience supporting end users, deploying devices, software installation, and working with enterprise tools such as ServiceNow and Microsoft Intune. *ESSENTIAL FUNCTIONS* Under supervision, the intern will: * Provide first-level support for Lottery users via in-person, phone, and remote...