Job Description
- Act as a Subject Matter Expert (SME) in Pega Customer Decision Hub (CDH) for banking and financial services domains.
- Design and implement hyper-personalized solutions using NBA (Next-Best-Action) strategies across inbound/outbound, real-time, and batch channels.
- Develop and configure decisioning logic, including ADM, DSM, Customer Profiler, and engagement policies.
- Lead implementation of Pega CDH components like Value Finder, interaction history, decision data flows, and adaptive models.
- Ensure seamless integration with CRM systems, data lakes, REST APIs, Kafka, and FTP-based systems.
- Provide technical guidance and best practices for configuring and optimizing Pega decisioning solutions.
- Collaborate with data scientists to enhance model accuracy and customer engagement strategies.
- Lead quality assurance re...
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