PEGA - Software Engineer

Position Description:

Company Profile:
Founded in , CGI is among the largest independent IT and business consulting services firms in the world. With 94, consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .

Position: Software Engineer – Production Support
Category: Application Support / BPM
Position ID: J-
Experience: 2 – 7 Years
Employment Type: Full Time
Shift: Rotational shifts (including weekends)
Work Model: Hybrid
Main Location: Hyderabad / Bangalore / Chennai
Notice Period: Less than 30 days

Position Description

Works independently under limited supervision to manage and support Pega Platform applications in a production environment. The role involves handling application incidents, monitoring system performance, ensuring platform stability, and supporting deployments and releases. This is a second-level support role with direct impact on application availability, reliability, and business continuity.

Your future duties and responsibilities:

Provide L2/L3 production support for Pega Platform applications in a live production environment.

Monitor application logs, alerts, and system health to ensure platform stability and optimal performance.

Handle incident management, including issue analysis, resolution, root cause analysis (RCA), and implementation of preventive measures.

Support deployments, upgrades, patches, and hotfixes, ensuring smooth release coordination.

Work closely with development, QA, and infrastructure teams during releases and production issues.

Perform performance monitoring and troubleshooting to minimize downtime and improve system efficiency.

Maintain operational documentation and follow ITIL-based support processes.

Willingness to work in rotational shifts, including weekends, as part of production support coverage.

Required qualifications to be successful in this role:

2+ years of experience in Pega Production Support (L2/L3).

Strong hands-on experience with Pega Platform applications in production environments.

Database exposure to Oracle / PostgreSQL / SQL Server.

Experience in incident management, RCA, and preventive action planning.

Knowledge of monitoring tools, log analysis, and alert management.

Understanding of deployment and release management processes.

Skills: