People and Partnership - Team Lead

Overview

Discover your 100% YOU with MicroSourcing!

Position: People and Partnership Team Lead (GY)

Location: MOA

Work setup & shift: Onsite/ Nightshift

Key Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team's performance
• Conduct coaching sessions and issuing corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and Head of Operations
• Disseminate information to employees like updates on policies and company events
• Create, maintain and administer schedules for outs...