People Experience Coach

Do Work That Matters. Create Experiences That Inspire.

Financial Crime Operations (FCO) is on a mission to protect our customers, communities and financial systems from harm. With a team of 2,000+ operations professionals across Australia, New Zealand and India, we lead the Group’s approach to managing Anti-Money Laundering, Counter-Terrorism Financing and Sanctions risks throughout the customer lifecycle. From onboarding and KYC to ongoing due diligence, transaction monitoring and customer screening, our work is critical - and the impact is real.

Within FCS, the Strategy & Performance (S&P) function enables our Financial Crime Operational (FCO) teams to thrive. We set strategic direction, define performance expectations, strengthen our operating model, and deliver core capabilities including capability uplift, governance, workforce optimisation, insights, change management and communications.

And at the heart of this is People Experience - ens...