Job Description
**Empowering People Through Technology. Join Manulife’s PeopleComms HR Transformation**
At Manulife, we’re transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant HR solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design—helping every employee thrive.
**The Opportunity**
As Enablement Lead, PeopleComms Operations and Technology (Asia), you will report directly to the VP of PeopleComms Technology and play a pivotal role in translating functional requirements and strategic priorities into technical solutions that drive global HR technology delivery. Based in Asia, you’ll partner closely with our delivery and IT teams, supporting global initiatives and ensuring our platforms, Workday HCM & Time & Absence, ADP Payroll, and ServiceNow AskHR, deliver exceptional employee experiences.
**Key Responsibilities:**
+ Translate functional requirements and strategic priorities into technical solutions for global HR technology delivery.
+ Coordinate platform releases, integrations, and business readiness for Workday HCM, Time/Absence, ADP Payroll, and ServiceNow AskHR.
+ Own backlog grooming, user story creation, and case management in Jira.
+ Facilitate Human-Centered Design sessions with end users to inform fit-for-purpose solutions.
+ Support project planning, testing, and implementation activities for global HR technology initiatives.
+ Influence communication and training plans, including learning pathways and enablement materials.
+ Support integrations, security administration, and master data management for HR platforms.
+ Report on outcomes, capabilities, and delivery against the Book of Work, ensuring accountability for projects, initiatives, and business-as-usual activities.
+ Partner with IT, HR, and global stakeholders to ensure system requirements and best practices.
+ Build trust and work effectively across diverse, cross-functional teams and time zones.
**Required Qualifications:**
+ Strong analytical and problem-solving skills.
+ Ability to document and articulate processes and workflows clearly.
+ Solid understanding of HR functions, systems, and policies.
+ Experience with Workday HCM, ADP, ServiceNow HR Service Delivery, and Jira.
+ Experience with SharePoint for documentation and knowledge repositories.
+ Experience using AI tools to support HR technology delivery, reporting, or process improvement.
+ 5+ years of progressive experience in HR technology enablement or business analysis.
+ Hands-on configuration or operational support for at least one HR platform in scope.
+ Strong English communication skills; additional APAC languages are an asset.
+ Bachelor’s degree in HR, IT, or related field.
+ **Nice to have:** Experience facilitating Human-Centered Design (HCD) sessions or certification in HCD, PMP, CHRP/CHRL.
**Why Join Us?**
+ Be part of a global team driving digital transformation in HR.
+ Work with leading platforms and innovative technologies.
+ Collaborate with diverse, talented colleagues across regions.
+ Grow your career in a culture that values inclusion, learning, and impact.
**Ready to make an impact? Apply today and help shape the future of HR technology at Manulife.**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .
**Modalidades de Trabajo**
Híbrido
At Manulife, we’re transforming how our people experience work. Our PeopleComms Technology team enables simple, personalized, and compliant HR solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design—helping every employee thrive.
**The Opportunity**
As Enablement Lead, PeopleComms Operations and Technology (Asia), you will report directly to the VP of PeopleComms Technology and play a pivotal role in translating functional requirements and strategic priorities into technical solutions that drive global HR technology delivery. Based in Asia, you’ll partner closely with our delivery and IT teams, supporting global initiatives and ensuring our platforms, Workday HCM & Time & Absence, ADP Payroll, and ServiceNow AskHR, deliver exceptional employee experiences.
**Key Responsibilities:**
+ Translate functional requirements and strategic priorities into technical solutions for global HR technology delivery.
+ Coordinate platform releases, integrations, and business readiness for Workday HCM, Time/Absence, ADP Payroll, and ServiceNow AskHR.
+ Own backlog grooming, user story creation, and case management in Jira.
+ Facilitate Human-Centered Design sessions with end users to inform fit-for-purpose solutions.
+ Support project planning, testing, and implementation activities for global HR technology initiatives.
+ Influence communication and training plans, including learning pathways and enablement materials.
+ Support integrations, security administration, and master data management for HR platforms.
+ Report on outcomes, capabilities, and delivery against the Book of Work, ensuring accountability for projects, initiatives, and business-as-usual activities.
+ Partner with IT, HR, and global stakeholders to ensure system requirements and best practices.
+ Build trust and work effectively across diverse, cross-functional teams and time zones.
**Required Qualifications:**
+ Strong analytical and problem-solving skills.
+ Ability to document and articulate processes and workflows clearly.
+ Solid understanding of HR functions, systems, and policies.
+ Experience with Workday HCM, ADP, ServiceNow HR Service Delivery, and Jira.
+ Experience with SharePoint for documentation and knowledge repositories.
+ Experience using AI tools to support HR technology delivery, reporting, or process improvement.
+ 5+ years of progressive experience in HR technology enablement or business analysis.
+ Hands-on configuration or operational support for at least one HR platform in scope.
+ Strong English communication skills; additional APAC languages are an asset.
+ Bachelor’s degree in HR, IT, or related field.
+ **Nice to have:** Experience facilitating Human-Centered Design (HCD) sessions or certification in HCD, PMP, CHRP/CHRL.
**Why Join Us?**
+ Be part of a global team driving digital transformation in HR.
+ Work with leading platforms and innovative technologies.
+ Collaborate with diverse, talented colleagues across regions.
+ Grow your career in a culture that values inclusion, learning, and impact.
**Ready to make an impact? Apply today and help shape the future of HR technology at Manulife.**
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .
**Modalidades de Trabajo**
Híbrido
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