Job Description

Job Title

UK People Operations Team Lead

Location

India

Reports to

Chief People Officer UK

Role Description

To implement a consistent and service focused transactional and advisory capability for HR. Primary focus is on customer service (employee and line manager experience) for HR across 'first line support' and outsourced providers. Secondary focus is on the continuous improvement of HR transactional processes.

This role is accountable for creating a transactional experience for employees and candidates which is high quality, measured and consistent and is accountable for ensuring adherence to operational KPIs and SLAs.

Organisational Design

Specific Role Responsibilities

Planning:

  • Work with the Chief People Officer and Head of People Operation...

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