Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.
Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.
Shape the Experience. Make it Happen.
At Shift, we trust talent and we value action. As the People Project & Programs Lead, you will be critical in translating our People strategy into a seamless, high-impact reality for every Shifter, globally. You'll ensure our operations are simple, scalable, and compliant, so we can focus on what matters: growing our people and delivering for our customers. This role is for a structured thinker and a proactive problem-solver. If you're ready to jump in and get things done, simplify complexity, and help others succeed, you'll fit right in.
Due to the collaborative nature of this role, we expect this person to be in the office 2-3 days per week.
What You'll Be Doing
You will be the core driver of operational excellence across the entire Shifter lifecycle:
Lead with Action: Drive the planning, coordination, and execution of strategic People Team initiatives end-to-end.Build Scale and Efficiency: Build, streamline, and maintain People processes, ensuring they are scalable, efficient, and simple for everyone to use.Drive Positive Impact (ESG/CSR): Lead the implementation and reporting of our environmental, social, and governance (ESG/CSR) programs, including managing documentation. This includes helping to evolve our global Go M.A.D. (Go Make a Difference) Days.Ensure Compliance: Oversee People compliance programs, including background checks, mandatory training , GDPR for our People systems, supporting our Sales Team with RFPs and our Security and Legal teams with internal/external audits. Own Our Knowledge: Be the owner of the People knowledge infrastructure. This includes reviewing and maintaining People policies, guidelines, and process documentation, ensuring the HRIS/intranet knowledge base is accurate and intuitive.Communicate with Impact: Support the development and execution of People Team communications, ensuring our employment brand and internal messages are simple and straightforward.Solve Problems: Serve as a point of escalation to diagnose process root causes and implement long-term solutions that make things simpler for all Shifters. What You'll Need to Succeed
4+ years of hands-on experience in People Operations, HR project management, or a closely related operational field.A strong, practical understanding of HR processes, compliance, ESG frameworks, and operational best practices.Proven ability to manage multiple complex priorities and deadlines simultaneously.Excellent communication skills—written, verbal, and presentation—with the ability to deliver messages with clarity and impact. English fluency is required.Proficiency with HRIS, project management tools, and content management platforms.A proactive, detail-driven mindset, focused on finishing what you start and navigating ambiguity with good judgment. #LI-ONSITE
#LI-HYBRID
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:
Flexible remote and hybrid working optionsCompetitive Salary and a variable component tied to personal and company performanceCompany equityMultiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growthGenerous PTO and paid holidaysMental health benefits 2 MAD Days per year (Make A Difference Days for paid volunteering) Additional benefits may be offered by country - ask your recruiter for more information. Intern and Apprentice position are eligible for some of these benefits - ask your recruiter for more details.