Job Description

People Shared Services Supervisor- HR Operations

People Shared Services Supervisor- HR Operations

Req ID#: 406646

Cairo, Cairo, Egypt, EG

Job Description:

About Us


Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.


Job Summary

This role is responsible for managing and supporting the end-to-end onboarding process for new hires, ensuring compliance with company policies and GDPR. Key responsibilities include creating employee profiles in the HR system, coordinating relocation support for associates moving to Greece, organizing induction days, and serving as the primary point of contact for new employees. The position also involves cross-department coordination to ensure proper setup for both remote and onsite work environments, delivering HR presentations, activating employee benefits, and handling various HR administrative tasks. Continuous process evaluation and improvement through critical thinking are essential to enhance the onboarding experience.

Primary Job Responsibilities

  • Complete new hire onboarding / create their profiles on HR System
    Ensure all requested documentation is received and saved in compliance with company policies & GDPR 

  • Support new Associates according with Foundever Standard Operating Procedures 

  • Support Associates relocating to Greece by coordinating the issuing of their documents 

  • Being a main point of contact for new members to secure a smooth welcome process 

  • Complete the Friday before calls to new hires 

  • Coordinate induction day for new members 
  • Deliver the HR part of the induction day presentation to new hires 

  • Emphasize Foundever Benefits and Programs 

  • Coordinate the activation of the Foundever Benefits for new hires 

  • Support HR administrative tasks 

  • Continuous Critical Thinking to evaluate current processes in place 

    • Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.


    Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.


    People Shared Services Supervisor


    Location: Egypt
    Department: Human Resources
    Reports to: People Shared Services Manager – Foundever Egypt


    About the Role


    We are hiring a People Shared Services Supervisor to oversee day-to-day HR operations, legal compliance, and social insurance processes for our fast-growing BPO workforce. The ideal candidate has strong experience in HR administration, excellent attention to detail, and the ability to manage high-volume employee documentation in a dynamic environment.

    Key Responsibilities


    1. HR Operations & Compliance

  • Oversee end-to-end People Shared Services processes, ensuring full compliance with Egyptian labor laws.

  • Manage employee files, hiring documentation, contracts, renewals, status changes, and offboarding documentation.

  • Maintain strict audit readiness and partner with Legal and Compliance teams to ensure adherence to policies and statutory requirements.

    • 2. Social & Medical Insurance Management

  • Ensure accurate enrollment, updates, and removals across social insurance and private medical insurance.

  • Manage relationships with insurance providers and ensure timely reporting and reconciliation.

  • Track employees' insurance eligibility, discrepancies, and cost controls.

    • 3. HR Data, Analytics & Reporting

  • Lead HR reporting including: Headcount & workforce movement (who’s in/out)
    Insurance status reporting
    Attrition dashboards
    HR compliance audits
    Monthly HR packs for leadership

  • Partner with HRIS and Finance to maintain data accuracy and ensure alignment across systems.

    • 4. Employee Lifecycle Administration

  • Manage onboarding documentation and operational readiness for new hires.

  • Coordinate with Talent Acquisition, Payroll, and Operations teams to ensure smooth employee integration.

  • Oversee contract management, probation status, and renewal cycles.

    • 5. Process Optimization & Governance

  • Build, refine, and standardize HR processes to support scalability for large BPO headcount.

  • Lead continuous improvement initiatives that enhance accuracy, efficiency, and turnaround time.

  • Support digital transformation within HR shared services.

    • Required Qualifications

  • 5–7 years of experience in HR operations, HR administration, or People Shared Services.

  • Strong understanding of Egyptian labor law and social insurance procedures.

  • Experience handling large headcount or working in fast-paced environments (BPO, telecom, retail, tech, etc.).

  • Strong communication skills and B2 English proficiency.

  • High attention to detail and professionalism.

  • Strong documentation and organizational skills.

    • Key Competencies

  • Accuracy & attention to detail

  • Strong ownership and accountability

  • Ability to work with tight deadlines

  • Process orientation

  • Confidentiality and discretion

  • Problem-solving

    • Why Foundever?


    Join a global organization where HR operations are essential to our success. This role offers growth potential within our expanding HR function and exposure to high-volume, high-impact HR processes.


    Job Segment: BPO, HR Manager, Operations Manager, Payroll, HRIS, Operations, Human Resources, Finance

    Apply for this Position

    Ready to join ? Click the button below to submit your application.

    Submit Application