Job Description

Performance Associate Analyst
Type of position : Full-Time Employment
Work Mode : Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description
  • Produce and distribute monthly evaluations of Service Provider service level performance
  • Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
  • Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
  • Archive and maintain historical records for monthly performance governance and reviews
  • Maintain Standards and Templates
  • Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
  • Initiate service credit process for breached SLRs/SLAs <...

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