Job Description
Job Accountabilities:
Strategic Leadership & Team Growth
* Lead and scale the Manila Support team in alignment with evolving business needs.
* Make a strong, positive impression on our clients through consistent delivery of high-quality service and proactive collaboration.
* Collaborate with leadership to identify talent needs and drive recruitment, onboarding, and training of new hires.
Conduct interviews and make hiring recommendations for team expansion.
* Organize quarterly team-building events, including budget proposals and coordination with local accounting.
* Performance Management & Coaching
* Prepare and manage weekly work schedules, adjusting for absences and training.
* Monitor and evaluate team performance through RingCentral call analytics and email activity to ensure service standards are consistently met.
* Conduct regular call and email coaching sessions to r...
Strategic Leadership & Team Growth
* Lead and scale the Manila Support team in alignment with evolving business needs.
* Make a strong, positive impression on our clients through consistent delivery of high-quality service and proactive collaboration.
* Collaborate with leadership to identify talent needs and drive recruitment, onboarding, and training of new hires.
Conduct interviews and make hiring recommendations for team expansion.
* Organize quarterly team-building events, including budget proposals and coordination with local accounting.
* Performance Management & Coaching
* Prepare and manage weekly work schedules, adjusting for absences and training.
* Monitor and evaluate team performance through RingCentral call analytics and email activity to ensure service standards are consistently met.
* Conduct regular call and email coaching sessions to r...
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