Performance Manager

Key responsibilities and accountabilities:

• Client management: Managing client deliverables to deadlines, and managing client expectations accordingly (being able to push back in an appropriate manner if needed, using line manager support)
• Client presentation: Presenting weekly reporting and ad-hoc presentations in a concise and understandable way, to both PPC specialists and clients without digital experience
• Team management: Managing the team to maintain a strong morale, and ensure critical tasks are completed in a timely manner, those that cant are communicated efficiently
• Team training: Upskilling the junior team with relevant PPC and soft skills that match the Apple team needs
• Time management: Ensuring tasks are completed when they are promised for you and the team, communicating in advance notice to line managers with any problems, including solutions, and being able to pass that message onto clients if approved
• Task ...