Performance Optimisation Manager (Client Onboarding)

Your Role

Irwin Mitchell provides a centralised client onboarding service to fee earners who are engaging clients with the firm. First impressions count and the Client Onboarding and Client Due Diligence (CDD) teams have a key role in setting the high standard of onboarding service that our clients and fee earners expect of Irwin Mitchell. The Client Onboarding Performance Optimisation Manager role is responsible for driving performance outcomes and impact across expert teams who open client matters and conduct conflict, CDD and AML checks across the LLP.

The Performance Optimisation Manager will have excellent analytical and operational skills to monitor and drive the ambitious performance targets across a complex regulated environment. Working closely with the Head of Client Onboarding and Client Onboarding team leaders, the role holder will ensure the teams are responsible for continually delivering service to clients and fe...