Job Description
Overview:
STATEMENT:
The IT Performance Reporting Analyst II investigates and analyzes performance management across the global Technology team. This will include monitoring and measuring key measurements for all functions in Technology as well as measurements towards our business stakeholders and external parties.
DETAILED RESPONSIBILITIES/DUTIES:
Level II
- Analyzes data and processes to identify root causes for non-performance.
- Maintains performance management cycle with regular reporting and follow up on the measurements
- Implements the tools and reports necessary to support performance management.
- Prepares communication of overall IT performance towards key stakeholders.
- Escalates any risks and issues based on performance
- Provides weekly, monthly, and quarterly reports, briefing products, and oral briefings.
- Identifies IT service Single Point of Failures, determines mitigation plans, and tracks opportunities for improvement; leveraging o...
STATEMENT:
The IT Performance Reporting Analyst II investigates and analyzes performance management across the global Technology team. This will include monitoring and measuring key measurements for all functions in Technology as well as measurements towards our business stakeholders and external parties.
DETAILED RESPONSIBILITIES/DUTIES:
Level II
- Analyzes data and processes to identify root causes for non-performance.
- Maintains performance management cycle with regular reporting and follow up on the measurements
- Implements the tools and reports necessary to support performance management.
- Prepares communication of overall IT performance towards key stakeholders.
- Escalates any risks and issues based on performance
- Provides weekly, monthly, and quarterly reports, briefing products, and oral briefings.
- Identifies IT service Single Point of Failures, determines mitigation plans, and tracks opportunities for improvement; leveraging o...
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