Job Description

Department: Customer Operations & Fulfilment Telecom

Reports To: Reporting & Performance Manager

Working Hours: Sunday to Thursday 9:00 AM to 6:00 PM

Location: Dubai, United Arab Emirates

Role Overview

The Performance and Reporting Analyst Service Channels is responsible for collecting, analysing and reporting data related to service channel performance. This role supports the department by providing insights that drive strategic decisions, improve customer experience and enhance operational efficiency.

Key Responsibilities

  • Data Collection & Analysis: Gather and analyse data from various service channels to monitor performance metrics and identify trends.
  • Reporting: Develop and maintain dashboards and reports that provide actionable insights to stakeholders.
  • Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service chan...

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