Performance & Reporting Analyst - Service Channels

Performance & Reporting Analyst - Service Channels

Job Openings Performance & Reporting Analyst - Service Channels

About the job Performance & Reporting Analyst - Service Channels

Department: Customer Operations & Fulfilment Telecom

Reports To: Reporting & Performance Manager

Working Hours: Sunday to Thursday, 9:00 AM to 6:00 PM

Role Overview

The Performance and Reporting Analyst- Service Channels is responsible for collecting, analyzing, and reporting data related to service channel performance. This role supports the department by providing insights that drive strategic decisions, improve customer experience, and enhance operational efficiency.

Key Responsibilities

• Data Collection & Analysis: Gather and analyze data from various service channels to monitor performance metrics and identify trends.
• Reporting:...